Privacy Policy

Last updated: March 2026

Ability Culinary, LLC (“ABLTY,” “we,” “us,” or “our”) operates the website ablty.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely via Stripe — we do not store card numbers)
• Order history and preferences
• Dietary restrictions or preferences you provide
• Team or organization affiliation

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address
• Pages visited and interactions with our site
• Referring URL
• Error and performance data

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Manage your account and team access
• Send transactional emails (order confirmations, status updates, account notifications)
• Communicate with you about your orders or inquiries
• Improve our website, products, and services
• Monitor and analyze usage trends and performance
• Detect and prevent fraud or errors
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party service providers to operate our platform. These providers only have access to your information as necessary to perform their functions:

• Stripe — Payment processing. Stripe handles all payment card data in compliance with PCI-DSS standards. See Stripe's Privacy Policy.
• Supabase — Authentication and data storage. Your account credentials and data are securely stored with row-level security controls.
• Resend — Transactional email delivery. Used to send order confirmations, status updates, and account-related notifications.
• PostHog — Product analytics. Collects anonymized usage data to help us understand how our website is used and improve the experience.
• Sentry — Error monitoring. Collects technical error data to help us identify and fix issues quickly.
• Vercel — Website hosting and deployment.
• Inngest — Background job processing for order notifications, invoice processing, and automated workflows.
• Cal.com — Consultation booking. Used to schedule discovery calls on our Teams and Collegiate pages. May set its own cookies.
• Google Maps Platform — Address autocomplete in order and delivery forms.

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data with the service providers listed above, as necessary to operate our business, or as required by law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encrypted connections (HTTPS), secure authentication, row-level database security, and PCI-compliant payment processing through Stripe. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history is retained for accounting and operational purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of analytics tracking
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at hello@ablty.com.

8. Cookies and Tracking

Our website uses cookies and similar technologies to maintain your session, remember your preferences, and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

10. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale — ABLTY does not sell your personal information to third parties. Because we do not sell personal information, there is no need to opt out.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at hello@ablty.com. We will verify your identity before processing your request and respond within 45 days.

11. International Visitors

If you are visiting from the European Union or other regions with data protection laws, you may have additional rights under the General Data Protection Regulation (GDPR) or similar legislation, including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (“right to be forgotten”)
• The right to data portability
• The right to restrict or object to processing
• The right to withdraw consent at any time

Our legal basis for processing your data includes contract performance (fulfilling your orders), legitimate interests (improving our services), and consent (where applicable). To exercise your rights, contact us at hello@ablty.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Ability Culinary, LLC
Washington, DC
hello@ablty.com