ABLTY HQ · 1150 Connecticut Ave NW, Suite 108 — Dupont Circle, Washington, DC
Legal
Terms of Service
The terms governing your use of ABLTY's website and services.
Effective August 23, 2026 · Last updated September 10, 2026
These Terms of Service (“Terms”) govern your use of the website and services provided by Ability Culinary, LLC (“ABLTY,” “we,” “us,” or “our”), located in Washington, DC. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Services
ABLTY provides performance nutrition and culinary services, including but not limited to:
Online ordering of menu items for team and corporate accounts
Direct-to-consumer sales of packaged food products via our online shop
Local delivery of team and corporate food orders within the Washington, DC, Maryland, and Virginia (DMV) metropolitan area
Shipping of online shop orders to the lower 48 states
Day-by-day meal ordering for partner camps and clinics
Team and corporate meal programs with customizable menus
2. Accounts and Access
Certain features of our website require an account. Accounts are created through an approval process or via team access codes provided by your organization.
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activity that occurs under your account
Team access codes are confidential and should only be shared within your organization
We reserve the right to suspend or terminate accounts that violate these Terms
3. Orders and Pricing
All orders are subject to availability and confirmation by ABLTY
Prices are subject to change without notice. The price at the time of your order confirmation applies
We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud or error
Menu item pricing may vary based on your team or organization tier
4. Promo Codes and Discounts
Promo codes are subject to specific terms, including expiration dates and usage limits
Promo codes cannot be combined unless explicitly stated
We reserve the right to void promo codes that are used in violation of their terms or obtained through unauthorized means
Discounts are applied at checkout and reflected in the final order total
5. Payment
All payments are processed securely through Stripe. By placing an order, you authorize us to charge your selected payment method for the total order amount, including applicable shipping fees and taxes.
We accept major credit cards, debit cards, Apple Pay, Google Pay, and Link
Payment is collected at the time of order confirmation for all order types
Sales tax is calculated at checkout from the state and ZIP code of your delivery or shipping address, and is shown in the order total before you authorize payment
If you modify an order before the modification cutoff, price differences are automatically charged or refunded to your original payment method
All prices are listed in US dollars
You agree that all payment information you provide is accurate and complete
6. Delivery and Shipping
Local delivery and shop shipping are two different services with different terms. Which one applies depends on what you ordered.
Local delivery (DMV)
We deliver team and corporate food orders within the Washington, DC, Maryland, and Virginia (DMV) metropolitan area
Delivery times are provided as estimates and are best-effort — we do not guarantee specific delivery times
You are responsible for providing accurate delivery information
Shop shipping
We ship online shop orders to the lower 48 states. We do not ship to Alaska, Hawaii, US territories, or addresses outside the United States
Every order ships cold pack — an insulated build moved overnight
Online shop orders are charged a flat $14.99 cold-pack shipping fee, at any order size
Shop orders run on one weekly cold-chain cycle: orders placed by Thursday 11:59 PM Eastern are prepared that Sunday, ship the following Monday, and arrive Tuesday
When that Monday is a shipping holiday the run moves to Tuesday and the order arrives Wednesday
We are not responsible for delays caused by weather, traffic, carrier disruption, or other circumstances beyond our control.
7. Food Allergies and Dietary Information
Important: It is your responsibility to review all ingredients and verify that your order meets your dietary needs and restrictions.
While we make every effort to accommodate dietary restrictions and accurately label allergens, our kitchen handles a wide range of ingredients including common allergens (nuts, dairy, gluten, shellfish, soy, eggs, and others)
Cross-contamination is possible despite our best precautions
If you have a severe food allergy, please contact us directly at hello@ablty.com before placing your order
ABLTY is not liable for allergic reactions or adverse health effects resulting from the consumption of our products
8. Cancellations and Refunds
Team, corporate, and shop orders
Team orders may be modified up to 72 hours before the scheduled delivery date, provided the order has not entered preparation. Price differences from modifications are automatically charged or refunded to your original payment method
Refund requests are handled on a case-by-case basis
We reserve the right to issue refunds in the form of account credit
Perishable items cannot be returned
Camp orders
Camp meals are ordered day by day for a camp week, and each day can be cancelled on its own
To cancel one or more days, contact us at support@ablty.com. The days you do not cancel stay in place and are still served
Each cancelled day is refunded its proportional share of what you actually paid for the days still on the order, sales tax included, to your original payment method
Cancelling every remaining day refunds the entire remaining balance of the order
Refunds are issued through Stripe and post to your payment method on that provider's timeline, typically within five to ten business days
9. Intellectual Property
All content on our website — including text, images, logos, recipes, and branding — is the property of Ability Culinary, LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
ABLTY® is a registered trademark of Ability Culinary, LLC. Nothing in these Terms grants you any right to use the ABLTY name or logo, and you may not use either in a way that suggests that we endorse you or are affiliated with you.
10. Limitation of Liability
To the maximum extent permitted by law, Ability Culinary, LLC and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, including but not limited to:
Allergic reactions or adverse health effects from consuming our products
Delivery delays or failures
Errors in order processing
Loss of data or unauthorized access to your account
Service interruptions or website unavailability
Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the specific order giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Ability Culinary, LLC from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your misuse of our services.
12. Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services shall be resolved through the following process:
Informal Resolution
Before initiating any formal proceedings, you agree to contact us at hello@ablty.com and attempt to resolve the dispute informally for at least 30 days.
Binding Arbitration
If we cannot resolve the dispute informally, either party may elect to have the dispute resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Washington, DC. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Ability Culinary, LLC.
Exceptions
Either party may bring claims in small claims court in Washington, DC if the claim qualifies. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to our services.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the District of Columbia, without regard to its conflict of law provisions.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
If you have questions about these Terms, contact us at:
