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The hard part of selling real food isn't making it — it's getting it to you exactly as it left the kitchen. Here is the cold chain, start to finish.
Food goes into the box cold the day it's made, in our 5,250-square-foot Dupont Circle kitchen — not days later, and never as a way to rescue something past its prime. Holding the cold from the pass onward is what lets us skip preservatives entirely: the chain does the preserving, so the recipe stays exactly as the chef wrote it.
Every order ships in an insulated cold-pack build sized for a single overnight run. That is what carries the box across transit without a single stabilizer in the food itself. Cold-pack shipping runs $14.99, and it's free once your order clears $175 — which is about where most people land when they stock a couple of weeks at a time.
We ship on one weekly cycle, and the reason is the weekend. Order by Thursday at 11:59 PM Eastern and the kitchen cooks that Sunday; your box leaves Monday overnight and lands Tuesday. Moving the whole run in one night means the box is never sitting still while carriers are. When that Monday is a shipping holiday the run slides to Tuesday and the box arrives Wednesday — we would rather move the run than start a box into a slow Saturday.
Common Questions
So a box never straddles a carrier's weekend. One run means the kitchen cooks Sunday and everything moves Monday night together — we would rather hold for the right day than start the clock into a slow Saturday.
$14.99 per order, and free on orders over $175. The free-shipping line is roughly where a couple of weeks of stock lands, so it is worth building the order to clear it.
An insulated shipper and your order, packed cold. You unpack it straight into the cold — with no preservatives in the food, the cold chain is the whole preservation story, from our kitchen to yours.
The insulated build is packed to carry the box through its overnight run and land it the next day. Bring it in and get it cold when you get home — the whole chain is built around that single night in transit.