
Packed Cold The Day It Is Made
Food goes into the box cold the day it's made, in our 5,250-square-foot Dupont Circle kitchen — not days later, and never as a way to rescue something past its prime. Holding the cold from the pass onward is what lets us skip preservatives entirely: the chain does the preserving, so the recipe stays exactly as the chef wrote it.
Insulated, Built To Hold
Every order ships in an insulated cold-pack build sized for a single overnight run. That is what carries the box across transit without a single stabilizer in the food itself. Cold-pack shipping runs $14.99 an order, whatever the order is: one week or four, the box moves the same way and costs the same to move.
One Run A Week, On Purpose
We ship on one weekly cycle, and the reason is the weekend. Order by Thursday at 11:59 PM Eastern and the kitchen cooks that Sunday; your box leaves Monday overnight and lands Tuesday. Moving the whole run in one night means the box is never sitting still while carriers are. When that Monday is a shipping holiday the run slides to Tuesday and the box arrives Wednesday — we would rather move the run than start a box into a slow Saturday.

Common Questions
Why do you only ship once a week?
So a box never straddles a carrier's weekend. One run means the kitchen cooks Sunday and everything moves Monday night together — we would rather hold for the right day than start the clock into a slow Saturday.
How much is cold-pack shipping?
$14.99 per order, flat. There is no order size that ships free — one insulated build goes out on one overnight run, and that is what the fee covers.
What's in the box?
An insulated shipper and your order, packed cold. You unpack it straight into the cold — with no preservatives in the food, the cold chain is the whole preservation story, from our kitchen to yours.
What if I'm not home when it arrives?
The insulated build is packed to carry the box through its overnight run and land it the next day. Bring it in and get it cold when you get home — the whole chain is built around that single night in transit.